Terms & Conditions

Our offers, service descriptions on the website hanetics.com, and project documents are non-binding unless expressly agreed otherwise.

Unless stated otherwise, prices are subject to the applicable statutory value added tax.

A contract is formed only through our written order confirmation, a written offer accepted by the client, or through commencement of performance following express order placement.

Oral side agreements, amendments, and supplements to the contract require text form to be effective. This also applies to the waiver of this text form requirement.

The specific scope of services, schedule, remuneration, cooperation obligations, and technical framework conditions are defined in the offer, order confirmation, service description, or individually agreed project contract. In case of contradictions, individual agreements take precedence over these GTC.

Planning, concept development, design, and technical implementation of websites, web applications, landing pages, corporate presences, content structures, accessible interfaces, and custom digital solutions based on modern technologies such as Next.js, React, TypeScript, Node.js, WordPress, Patchbox, and comparable systems.

Development, relaunch, and technical support of online shops, including product management, checkout flows, payment and shipping integrations, and performance optimization.

Connection of websites and applications to external systems, in particular CRM, accounting, booking, and industry solutions, including REST and GraphQL interfaces, webhooks, and automated data imports.

Technical search engine optimization, Core Web Vitals optimization, structuring of metadata, sitemaps, schema markup, and ongoing SEO support and monitoring, where agreed.

Provision and operation of hosting infrastructure in Germany, including server resources, SSL/TLS encryption, backups, monitoring, DDoS protection via the Templass infrastructure, and GDPR-oriented technical implementation, where agreed.

Setup, configuration, and operation of business email mailboxes and related technical security settings, where agreed.

Ongoing technical support, bug fixing, updates, security measures, content maintenance, and contractually agreed further development of existing projects.

Remuneration is based on the respective agreed offer. Unless otherwise agreed, services are billed on a time-and-materials basis or as a fixed price.

Additional services, change requests, subsequent functional extensions, or additional effort not expressly included in the offer are billed separately after prior coordination.

Unless otherwise agreed, invoices are due within 14 days of the invoice date without deduction.

For larger projects, partial payments, advance payments, or milestone payments may be agreed.

In the event of late payment, we are entitled to charge statutory default interest and claim reminder and processing costs where necessary and reasonable.

The client may set off or exercise a right of retention only with undisputed or legally established claims.

All drafts, concepts, designs, source code, documentation, and other work results created within the scope of the order are subject to copyright. A right of use passes to the client only after full payment of the agreed remuneration, unless expressly agreed otherwise.

Unless otherwise agreed, the client receives a simple, unlimited right of use in terms of time and territory to the work results created for them for the contractually intended purpose.

Until full payment of all outstanding claims from the respective project, all usage rights remain reserved with Hanetics.

Where open-source components, frameworks, plugins, fonts, stock materials, or third-party services are used to provide the service, the respective license and usage terms of the rights holders apply. Hanetics informs the client of material license restrictions where relevant to use.

Hanetics is entitled to name the completed project as a reference and use it in portfolio, website, and presentations unless the client expressly objects.

Under hosting contracts, we provide the agreed server and infrastructure services. The specific scope of services, storage space, traffic, backup intervals, support level, and term are defined in the respective offer.

We strive for high availability of the provided systems. Uninterrupted availability cannot be technically guaranteed. Maintenance work, security updates, disruptions at third-party providers, force majeure, or attacks on the infrastructure may lead to temporary restrictions.

Where agreed, we create regular backups. However, the client remains responsible for their own important data and content and should maintain additional backups where required for their business.

Where DDoS protection is provided via the Templass infrastructure, it serves to protect systems against attacks. Absolute protection against all forms of attacks or outages cannot be assured.

The client may use the provided infrastructure only within the agreed services and applicable laws. Unlawful content, illegal use, spam distribution, malware distribution, or actions that endanger infrastructure security are prohibited. Hanetics is entitled to temporarily suspend services or terminate the contract for important cause in cases of serious violations.

Project contracts and individual orders end upon complete performance of the agreed services and payment of remuneration, unless otherwise agreed.

For ongoing hosting, maintenance, support, or email contracts, the minimum term and notice periods agreed in the offer apply. Unless otherwise agreed, the notice period is one month to the end of the respective contract term.

The right to extraordinary termination for important cause remains unaffected. Important cause exists in particular in cases of significant payment delays, serious breaches of contract, or unlawful use of the provided infrastructure.

After termination of the contract, we provide the client with their data and access credentials in a common format upon request, provided all outstanding claims have been settled. Further handover, migration, or continued operation may be charged separately.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If the client is a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Greifswald, unless mandatory statutory provisions provide otherwise.

If individual provisions of these GTC are wholly or partially invalid or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a regulation that comes closest to the economic purpose of the invalid provision.

Version: July 2026